PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE PLACING YOUR ORDER. IT IS ADVISABLE TO PRINT AND RETAIN A COPY OF THESE TERMS AND CONDITIONS ALONG WITH YOUR ORDER FOR FUTURE REFERENCE.

Amanoma is a registered brand of the company Unikatni izdelki, Peter Horvat s.p., everything referring to Amanoma will go through said company. 

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at info@amanoma.com.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Germany and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

List:
_fbp – facebook pixel cookie used to identify basic information
fr – facebook cookie

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 9 – RETURNS/REFUNDS

We accept returns of the purchased items. The customer is responsible for the return shipping charges. Exchanges are also possible but the customer will be charged a restocking fee of 3€.

All orders must be returned within 14 days of purchase.

Please note that in the event of an item arriving damaged contact must be made to ourselves in writing and we will advise whether a return is necessary.  We request photographic evidence of all damages wherever possible, rather than a return.
Items should be returned in their original packaging and ‘as new’ to the Despatch Depot:

Amanoma
Šmalčeva ulica 2
1215 Medvode
Slovenia

Before returning any items, you must inform Amanoma of the reason for the return. Please quote your original order number on all returns and correspondence.

SECTION 10 – IMAGES

All though all effort is made to update product images on a regular basis product images are for illustrative purposes and may differ from the actual product.  Please note there will be variations in colours pertaining to products manufactured from natural materials. 

No replacements will be made if a customer is dissatisfied with the colour of a soapstone product as soapstone can vary from any colour between pink and black.  If a customer wishes to return a soapstone item due to it’s colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

No replacements will be made if a customer is dissatisfied with the colour of any product which is listed as having varying colours in the description.  If a customer wishes to return a varying colours item due to it’s colour it should be returned in line with the returns procedure and a refund in full will be given for the original item cost, no refund will be made for carriage fees involved.

Images on the website and included in the data feeds remain the Intellectual Property of Amanoma.

SECTION 11 – PLACING AN ORDER

By placing an order with Amanoma you are confirming you have read and agree to the terms, conditions and delivery times as laid out in writing on this site.  The contract of the sale is bound by the terms laid out in this document.

The contract laid out in this document is between Amanoma and yourself, the customer.  In the event of goods shipped to an addressee other than yourself (the customer), we have no contract between ourselves and the end receiver of the goods shipped (your customer). In this case we cannot mediate any aspect of the sale between yourself (the customer) and the end receiver of the goods shipped (your customer). 

SECTION 12 – PAYMENT

Payment can be made by PayPal or with a credit card through Stripe and shall be due before despatch of goods.  If your payment fails your order will be cancelled within 14 days, unless you contact to specify otherwise.

No goods will be despatched until payment has been made in full, and the funds have cleared. Please be aware if you are paying by a PayPal eCheque these may take up to two weeks to clear.

Website prices are listed in EURO (€) and this is the accepted payment currency.

SECTION 13 – DESCRIPTION AND PRICE OF GOODS

We have taken every care to describe and show all items as accurately as possible, and with accordance to the manufacturer’s specification. Despite this, a slight variation in items may occur.  We provide you with product information on the website.  If there is anything, which you do not understand, or if you wish to obtain further information, please contact the Customer Service Team via email:  info@amanoma.com. 

Prices on the website are in EURO (€). We are a small business with VAT exemption, so VAT will not be charged. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. 

Every effort is made to ensure the prices shown on the website are accurate at the time of placing an order. If an item has been under priced in error, we will contact you and offer the following three options:

1. Placement of a new order at the correct price of the goods;
2. Cancellation of the whole order;
3. Cancellation of your order for the mis-priced goods and reconfirmation of your order for the correctly priced goods.

If you do not choose one of the three available options within 14 days, your order will be cancelled, or the under priced item(s) will be removed from your order. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment.

If, within 3 working days of accepting your order, we discover that all of the items are unavailable, we will email you to request if you would like an alternative item or refund, if a refund is chosen it will be processed within 3 working days.  If we do not receive a reply within 14 working days the order will be cancelled and refunded in full.  The refund will be credited back to your original method of payment.

In the event of orders of more items we, within 3 days of accepting your order,  discover some, but not all of the items, are unavailable*, we will contact you and offer you the option of amending your order to substitute the unavailable item(s) with applicable alternative goods. If you do not choose a substitute alternative within 3 working days, and the unavailable items total 20% or less of the number of items ordered the unavailable item(s) will be removed from your order and we will dispatch the available goods. Any payment received from you with respect to the cancelled item(s) will be credited back to your original method of payment. Amanoma will not substitute an item without contacting you first regarding your order(s).

Please note that we import goods from all over the world, as well as locally. 

We use new and recycled packaging for sending our orders. We do not provide a gift-wrap service. 

The price of an item does not include the delivery charge.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@amanoma.com.